Start New Service

To start utility service in the City of Upland, please visit the City of Upland Utility Billing Office.

To Establish a New Account, the Following is Required:

• Service Address (property address and unit number if applicable).
• Name (first and last). 
• Phone Number and Secondary Phone Number (if available).
• Driver's License Number and/or Passport Number.
• Social Security Number or Federal Tax ID Number.
• (Owner’s) Proof of Ownership (final settlement statement or grant deed).
• (Renter’s) Prior Authorization from Property Owner or Property Manager.
• Deposit of $215 (or more depending on residence).

Payment and account information must be received before service is established. 

All new services or cancellations take one business day to process. Please keep in mind, the City is closed every Friday, weekends and holidays.

The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard and American Express).

The City of Upland contracts with Burrtec Waste Industries for all trash and recyclable collection services. Residential service consists of once weekly automated trash (black barrel), recyclables (blue barrel) and landscape waste (green barrel). If you have questions regarding your trash service and have already established an account with the City, please contact Burrtec Waste Industries at 909-949-0500 or visit burrtec.com/upland for more information. 

Residential services in Upland are billed directly by the City. To pay your bill online, please visit our Online Bill Pay page or visit City Hall at 460 N. Euclid Avenue Upland, CA 91786.

Commercial services are billed directly by Burrtec Waste Industries. You can pay your bill over the phone by calling 909-949-0500 or mail your payment to:

City of Upland
C/O Burrtec Waste Industries
Payment Processing Center
P.O. Box 51366
Los Angeles, CA 90051-5666

Upland Municipal Code Section 13.32.110(A):
Notwithstanding any other provision of this chapter, charges for services and facilities furnished by the City shall constitute a lien against the lot or parcel of land within the City or outside the city limits of the City, against which the charge was imposed and which the services were rendered, if such charges remain delinquent for 60 days.  The City shall send a bill to the property owner after a tenant fails to pay the delinquent charges.  The bill shall include a statement notifying the property owner of the lien provided by this section.

*The City will send duplicate copies of any tenant's Disconnection Notices and their Final Bill to the property owner.  This serves as notification of any delinquent account balance and final charges for the property.*

Have Questions?

Please call the Customer Service and Utility Billing Office at 909-931-4150.  Our hours of operation are Monday through Thursday from 8:00a.m. to 6:00p.m.

Email us at: utilityservices@ci.upland.ca.us