Start New Service

To start utility service in the City of Upland, please visit the Upland Utility Billing Office inside City Hall located at 460 N. Euclid Avenue Upland, CA 91786.

To Establish a New Account, the Following is Required:

• Service Address (property address and unit number if applicable).
• Name (first and last). 
• Phone Number and Secondary Phone Number (if available).
• Driver's License Number and/or Passport Number.
• Social Security Number or Federal Tax ID Number.
• (Owner’s) Proof of Ownership (final settlement statement or grant deed).
• (Renter’s) Prior Authorization from Property Owner or Property Manager.
• Deposit of $215 (or more depending on residence).

Payment and account information must be received before service is established. 

All new services or cancellations take one business day to process.  Please keep in mind, the City is closed every Friday, weekends and holidays.

The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard, American Express and Discover).

EFFECTIVE JULY 1, 2023:

Burrtec Waste Industries (Burrtec) will assume residential trash billing and customer service functions on behalf of the City of Upland.

• Trash will continue to be billed bi-monthly but will now be billed by Burrtec and separately from sewer service.
• Your final prorated trash bill from the City will be issued in July or August, depending on your regular billing cycle.
• Your first trash bill from Burrtec will be issued at the end of August.
• Payments for trash service should be mailed as indicated on the new bill.
• Customers that would like to pay for their trash bill through automatic payment will need to sign-up for auto pay through Burrtec's Online Bill Pay portal.  For assistance, please contact Burrtec Customer Service at 909-949-0500.
• Existing auto payments for water and sewer service will not be affected by this change.
• All residential trash billing and service inquiries should be directed to Burrtec Customer Service at 909-949-0500.

The City of Upland appreciates your understanding and support.

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The City of Upland contracts with Burrtec Waste Industries for all trash and recyclable collection services.  Residential service consists of once weekly automated trash (black barrel), recyclables (blue barrel) and landscape waste (green barrel) collection.  If you have any questions regarding your trash service, please contact Burrtec Customer Service at 909-949-0500. 

To pay your trash bill online, please visit Burrtec's Online Bill Pay portal or mail your payment to:

City of Upland
C/O Burrtec Waste Industries
Payment Processing Center
P.O. Box 5909
Buena Park, CA 90622-5905

Upland Municipal Code Section 13.32.110(A):
Notwithstanding any other provision of this chapter, charges for services and facilities furnished by the City shall constitute a lien against the lot or parcel of land within the City or outside the city limits of the City, against which the charge was imposed and which the services were rendered, if such charges remain delinquent for 60 days.  The City shall send a bill to the property owner after a tenant fails to pay the delinquent charges. The bill shall include a statement notifying the property owner of the lien provided by this section.

*The City will send duplicate copies of any tenant's Disconnection Notices and their Final Bill to the property owner.  This serves as notification of any delinquent account balance and final charges for the property.*

Have Questions?

Please call the Customer Service and Utility Billing Office at 909-931-4150.  Our hours of operation are Monday through Thursday from 8:00a.m. to 6:00p.m.

Email us at: utilityservices@ci.upland.ca.us